Last updated: 20 October 2025
This Privacy Policy explains how TB Elliott Flooring (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit www.elliottflooring.co.uk (the “Website”), contact us, or use our flooring services across South East London.
TB Elliott Flooring:
Service area: South East London (including Petts Wood, Bromley, Beckenham, Chislehurst, Orpington, West Wickham, Dulwich, Greenwich, Sidcup and Blackheath).
Email: info@elliottflooring.co.uk
Phone: 07345 737615
Data Controller:
TB Elliott Flooring. We comply with the UK GDPR and Data Protection Act 2018.
Contact & identity data: name, email, phone number, address, job site address.
Project data: room sizes, measurements, photos you share, subfloor notes.
Transaction data: quotes, invoices, payment confirmations (we do not store full card details if you pay by card – those are handled by our payment provider).
Communication data: emails, messages, call notes and appointment details.
Technical data: IP address, device/browser type, pages visited, cookies/analytics identifiers.
Marketing preferences: your consent choices and unsubscribe requests.
Directly from you (web forms, phone, email, on-site visits).
Automatically via cookies/analytics when you visit the Website.
From third parties with your knowledge (e.g., referral partners or trade platforms).
To provide quotes and services (contract).
To respond to enquiries and arrange visits (legitimate interests/contract).
To manage bookings, invoices and payments (contract/legal obligation).
To improve our Website and services (legitimate interests – analytics, service quality).
To send optional updates/offers (consent – only if you opt in).
To comply with law (legal obligation – tax, accounting, insurance).
We use cookies to make the Website work and to understand performance (e.g., session cookies, preference cookies, and analytics such as Google Analytics or similar). You can manage cookies in your browser and, where required, via our cookie banner. Blocking some cookies may affect site functionality.
We share personal data only when necessary:
Operational partners: payment processors, email/SMS providers, scheduling tools, trade suppliers (delivery/installation logistics).
Professional advisors/authorities: accountants, insurers, legal advisors, regulators (where required).
All vendors must handle data securely and lawfully. We do not sell your data.
If a service provider stores data outside the UK, we use safeguards such as Standard Contractual Clauses or equivalent mechanisms required by UK data protection law.
Enquiry records: typically up to 24 months after last contact if no project proceeds.
Project/transaction records: typically 6-7 years to meet legal and accounting obligations.
Marketing data: until you withdraw consent/unsubscribe, or for a reasonable period thereafter to record your preference.
We securely delete or anonymise data when no longer needed.
You have the right to:
Access, correct or delete your data.
Restrict or object to processing in certain circumstances.
Port your data to another provider.
Withdraw consent at any time for marketing.
Lodge a complaint with the ICO (ico.org.uk).
Contact us to exercise these rights.
We use reasonable technical and organisational measures to protect personal data (e.g., access controls, encrypted connections, staff awareness). No method is 100% secure; we continually review our practices.
Our services are not directed to children under 16. We do not knowingly collect children’s data. If you believe a child has provided data, contact us and we will delete it.
Our Website may link to external sites. We are not responsible for their content or privacy practices. Review their policies before providing personal data.
We may update this policy to reflect changes in law or our services. The “Last updated” date shows the latest version. Significant changes will be highlighted on this page.
For privacy questions or requests, email info@elliottflooring.co.uk or write to us at the address provided on our Website. We aim to respond within one month.
Nothing beats hearing it from homeowners like you. Read our latest 5-star reviews for real stories about tidy workmanship, clear communication, and floors that still look great years later. Many customers are returning clients – or the next generation – who trust us to deliver the same high standard every time.
